Privacy Policy

This Privacy Policy explains how Peak Collective, LLC dba User Kudos("we", "us", or "our") collects, uses, and protects your personal information when you use our website, dashboard, and embeddable feedback widget ("the Service").

Data Controller

Peak Collective, LLC dba User Kudos is the data controller responsible for your personal information. If you have questions about how we handle your data, contact us at info@userkudos.com.

Information we collect

• Account data: name, email, and authentication details when you sign up (via Clerk).
• Feedback data: messages, feedback type, optional email, page URL, browser metadata, and attachments submitted through the widget.
• Usage data: API usage, billing status, and basic analytics to operate and improve the Service.

How we use information

We use collected information to:

• Provide, secure, and maintain the Service
• Deliver feedback to project owners and send related notifications
• Process payments and manage subscriptions
• Respond to support requests and improve product quality

Third-party services

We use trusted processors including Clerk (authentication), Stripe (payments), Resend (email), and cloud infrastructure providers. These services process data according to their own privacy policies and our agreements with them.

Data retention

We retain account and feedback data while your account is active or as needed to provide the Service. You may request deletion of your account by contacting us. Plan-specific retention limits may apply to feedback data.

Your rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data. Contact us to exercise these rights.

Cookies and tracking technologies

We and our third-party service providers use cookies and similar technologies to operate and secure the Service, authenticate users (via Clerk), process payments (via Stripe), and analyze usage. You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent you from using certain features.

Data subject rights (GDPR)

If you are in the European Economic Area (EEA), you have the following rights:

• Access: Request a copy of your personal data.
• Rectification: Request correction of inaccurate data.
• Erasure: Request deletion of your data ("right to be forgotten").
• Restriction: Request limitation of processing.
• Portability: Request transfer of your data to another controller.
• Objection: Object to processing based on legitimate interests.

To exercise these rights, email info@userkudos.com. We will respond within 30 days.

California Privacy Rights (CCPA)

If you are a California resident, you have the right to know what categories of personal information we collect, the right to delete your personal information, the right to opt out of the sale of your personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights.

Categories of personal information collected: Identifiers (name, email, IP address), commercial information (purchase history, billing details), internet activity (browser type, pages visited), and user-generated content (feedback submissions, screenshots).

To exercise these rights, contact us at info@userkudos.com.

Contact

Privacy questions? Email info@userkudos.com.